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A newly created case template is not available in the NEW case menu item until user has logged off/logged in again.
Bug
Newly created case template does not appear in New Case template selection until user has logged off and logged on again.
The text was updated successfully, but these errors were encountered:
Hello, you don't need to logout to get the template listed, hitting refresh does the job.
Adding a template is an administrative action and is not broadcasted to all the user sessions like all the events that you can see in the timeline.
Sorry, something went wrong.
#26 Refresh template menu after creation/update/delete of a template
49c03d9
nadouani
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A newly created case template is not available in the NEW case menu item until user has logged off/logged in again.
Request Type
Bug
Work Environment
Problem Description
Newly created case template does not appear in New Case template selection until user has logged off and logged on again.
Steps to Reproduce
The text was updated successfully, but these errors were encountered: