Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

SLA Management for Cases #10188

Open
0zk3y opened this issue Mar 8, 2025 · 0 comments
Open

SLA Management for Cases #10188

0zk3y opened this issue Mar 8, 2025 · 0 comments
Labels
feature use for describing a new feature to develop needs triage use to identify issue needing triage from Filigran Product team

Comments

@0zk3y
Copy link

0zk3y commented Mar 8, 2025

Use case

SLA management based on case criticality is needed. For example, cases with different levels of urgency (Critical, High, Medium, Low) should have different SLAs for closure in OpenCTI.

Current Workaround

Not Present

Proposed Solution

SLA management based on the criticality of the case. For example, cases marked as Critical should have a shorter SLA, while Low priority cases might have a longer SLA before closure. This solution should track the case closure based on defined SLAs for different criticality levels.

Additional Information

None

If the feature request is approved, would you be willing to submit a PR?

No
@0zk3y 0zk3y added feature use for describing a new feature to develop needs triage use to identify issue needing triage from Filigran Product team labels Mar 8, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
feature use for describing a new feature to develop needs triage use to identify issue needing triage from Filigran Product team
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
1 participant
@0zk3y