Rating Mechanics

[r-woosley]

What's missing from the TRIP Guides

It is imperative to have a guide outlining the rating system on the network. Rating systems are crucial part of the network in order to remove bad actors.

Network participants effected
Driver/Rider

Location
Ratings should be displayed in a section in both rider and driver guides.

Ideas/Research
https://john-joseph-horton.com/papers/longrun.pdf
https://libraetd.lib.virginia.edu/downloads/sn009z44h?filename=Tucker_Ian_STS_Research_Paper.pdf
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3499781

Example of a deactivation process highlighted in Service Quality on Online Platforms: Empirical Evidence about Driving Quality at Uber

I have seen two different types of rating systems.

• The average is taken from a set number of ratings collected.
• Ratings are continuously collected and when you earn a certain amount of 5 star ratings they will erase your lowest rating.

Recommendation: If a driver/rider had a previous ride where one of the actors was rated negatively (3 stars or less) do not match them again on future rides.

Gist of expected content

-What is a rating and how does it affect me?
-Rating calculation
-Are all rides rated
-How long does a customer have to rate me
-Can ratings be changed
-Any process if a rider/driver think they were rated unfairly
-Points at which automated rating notifications are sent
-How does this rating compare to their market
-Deactivation process

Gist of current content

No content present on this at the moment

[hwhelchel]

Ryan, thank you for this contribution 👍

When we launch in the Genesis City there won't initially be driver or rider ratings. We will add this in time. Given this, let's hold off on moving forward with this guide for now. We can revisit this when ratings are present.

@abhilash710 if I'm off base with ratings not being in the app at launch, let us know.