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Dashboard visualizations which use a time axis seem to fail with custom fields. Visualizations work as expects with default "date" fields, such as "createdAt."
By way of example, I created a custom field called Alert Date. I added a number of new cases which used the Alert Date, then I created a visualization to represent severity over time using my custom field:
Entity="Case"
Date Field="customFields.AlertDate.date"
Interval="By day"
Category Field="Severity"
The visualization shows zero results.
Whereas Entity="Case", Date Field="createdAt", Interval="By day", Category Field="Severity" shows results as expected.
Steps to Reproduce
Create a custom field which uses type "date" (e.g., Alert Date)
Create one or more cases using the new custom field, Alert Date
Create a Dashboard visualization which displays cases over time using the custom field (Alert Date) as the time axis --> the visualization is blank
The text was updated successfully, but these errors were encountered:
Request Type
Bug
Work Environment
Problem Description
Dashboard visualizations which use a time axis seem to fail with custom fields. Visualizations work as expects with default "date" fields, such as "createdAt."
By way of example, I created a custom field called Alert Date. I added a number of new cases which used the Alert Date, then I created a visualization to represent severity over time using my custom field:
The visualization shows zero results.
Whereas Entity="Case", Date Field="createdAt", Interval="By day", Category Field="Severity" shows results as expected.
Steps to Reproduce
The text was updated successfully, but these errors were encountered: