feedback.md

title	date	description	weight
Analytics, User Feedback, SEO	2019-06-05	Add Google Analytics tracking to your site, collect user feedback and learn about the page description meta tag.	8

Adding Analytics

The Docsy theme contains built-in support for Google Analytics via Hugo's internal template, which is included in the theme. Once you set Analytics up as described below, usage information for your site (such as page views) is sent to your Google Analytics account.

Setup

1. Ensure you have set up a Google Analytics property for your site: this gives you an Analytics ID to add to your config, which Docsy in turn adds to all your site's pages.

2. Open config.toml/config.yaml/config.json.

3. Enable Google Analytics by setting the Tracking ID property to your site's Analytics ID.

   {{< tabpane persistLang=false >}}

{{< tab header="Configuration file:" disabled=true />}}

{{< tab header="config.toml" lang="toml" >}}

[services.googleAnalytics] id = "UA-00000000-0"

{{< /tab >}} {{< tab header="config.yaml" lang="yaml" >}}

services: googleAnalytics: id: UA-00000000-0

{{< /tab >}} {{< tab header="config.json" lang="json" >}}

{ "services": { "googleAnalytics": { "id": "UA-00000000-0" } } }

{{< /tab >}} {{< /tabpane >}}

4. Save and close config.toml/config.yaml/config.json.

5. Ensure that your site is built with HUGO_ENV="production", as Docsy only adds Analytics tracking to production-ready sites. You can specify this variable as a command line flag to Hugo:

   $ env HUGO_ENV="production" hugo

   Alternatively, if you're using Netlify, you can specify it as a Netlify deployment setting in netlify.toml or the Netlify UI, along with the Hugo version.

User Feedback

By default Docsy puts a "was this page helpful?" feedback widget at the bottom of every documentation page, as shown in Figure 1.

Figure 1. The feedback widget, outlined in red

After clicking Yes the user should see a response like Figure 2. You can configure the response text in config.toml.

Figure 2. An example Yes response

How is this data useful?

When you have a lot of documentation, and not enough time to update it all, you can use the "was this page helpful?" feedback data to help you decide which pages to prioritize. In general, start with the pages with a lot of pageviews and low ratings. "Low ratings" in this context means the pages where users are clicking No --- the page wasn't helpful --- more often than Yes --- the page was helpful. You can also study your highly-rated pages to develop hypotheses around why your users find them helpful.

In general, you can develop more certainty around what patterns your users find helpful or unhelpful if you introduce isolated changes in your documentation whenever possible. For example, suppose that you find a tutorial that no longer matches the product. You update the instructions, check back in a month, and the score has improved. You now have a correlation between up-to-date instructions and higher ratings. Or, suppose you study your highly-rated pages and discover that they all start with code samples. You find 10 other pages with their code samples at the bottom, move the samples to the top, and discover that each page's score has improved. Since this was the only change you introduced on each page, it's more reasonable to believe that your users find code samples at the top of pages helpful. The scientific method, applied to technical writing, in other words!

Setup

1. Open config.toml/config.yaml/config.json.

2. Ensure that Google Analytics is enabled, as described above.

3. Set the response text that users see after clicking Yes or No.

   {{< tabpane persistLang=false >}} {{< tab header="Configuration file:" disabled=true />}}

{{< tab header="config.toml" lang="toml" >}} [params.ui.feedback] enable = true yes = 'Glad to hear it! Please tell us how we can improve.' no = 'Sorry to hear that. Please tell us how we can improve.' {{< /tab >}} {{< tab header="config.yaml" lang="yaml" >}} params: ui: feedback: enable: true 'yes': >- Glad to hear it! Please tell us how we can improve. 'no': >- Sorry to hear that. Please tell us how we can improve.

{{< /tab >}}{{< tab header="config.json" lang="json" >}}

{ "params": { "ui": { "feedback": { "enable": true, "yes": "Glad to hear it! Please <a href="https://github.com/USERNAME/REPOSITORY/issues/new\"> tell us how we can improve.", "no": "Sorry to hear that. Please <a href="https://github.com/USERNAME/REPOSITORY/issues/new\"> tell us how we can improve." } } } }

{{< /tab >}} {{< /tabpane >}}

4. Save and close config.toml/config.yaml/config.json.

Access the feedback data

This section assumes basic familiarity with Google Analytics. For example, you should know how to check pageviews over a certain time range and navigate between accounts if you have access to multiple documentation sites.

1. Open Google Analytics.
2. Open Behavior > Events > Overview.
3. In the Event Category table click the Helpful row. Click view full report if you don't see the Helpful row.
4. Click Event Label. You now have a page-by-page breakdown of ratings.

Here's what the 4 columns represent:

• Total Events is the total number of times that users clicked either Yes or No.
• Unique Events provides a rough indication of how frequently users are rating your pages per session. For example, suppose your Total Events is 5000, and Unique Events is 2500. This means that you have 2500 users who are rating 2 pages per session.
• Event Value isn't that useful.
• Avg. Value is the aggregated rating for that page. The value is always between 0 and 1. When users click No a value of 0 is sent to Google Analytics. When users click Yes a value of 1 is sent. You can think of it as a percentage. If a page has an Avg. Value of 0.67, it means that 67% of users clicked Yes and 33% clicked No.

The underlying Google Analytics infrastructure that stores the "was this page helpful?" data is called Events. See docsy pull request #1 to see exactly what happens when a user clicks Yes or No. It's just a click event listener that fires the Google Analytics JavaScript function for logging an Event, disables the Yes and No buttons, and shows the response text.

Disable feedback on a single page

Add the parameter hide_feedback to the page's front matter and set it to true.

{{< tabpane persistLang=false >}} {{< tab header="Front matter:" disabled=true />}} {{< tab header="toml" lang="toml" >}} +++ hide_feedback = true +++ {{< /tab >}} {{< tab header="yaml" lang="yaml" >}}

hide_feedback: true

{{< /tab >}} {{< tab header="json" lang="json" >}} { "hide_feedback": true } {{< /tab >}} {{< /tabpane >}}

Disable feedback on all pages

Set params.ui.feedback.enable to false in config.toml/config.yaml/config.json:

{{< tabpane persistLang=false >}} {{< tab header="Configuration file:" disabled=true />}} {{< tab header="config.toml" lang="toml" >}} [params.ui.feedback] enable = false {{< /tab >}} {{< tab header="config.yaml" lang="yaml" >}} params: ui: feedback: enable: false {{< /tab >}} {{< tab header="config.json" lang="json" >}} { "params": { "ui": { "feedback": { "enable": false } } } } {{< /tab >}} {{< /tabpane >}}

Add a contact form with Fabform

You can create a contact form for your site and collect your form submissions at fabform.io. To use this feature, you first need to sign up for an account with Fabform. The following example shows how to add a simple form that collects the user's email address to your site source:

<form action="https://fabform.io/f/{form-id}" method="post">
 <label for="email">Your Email</label>
 <input name="email" type="email">
 <button type="submit">Submit</button>
</form>

For more details, see Add a Hugo contact form in the Fabform documentation.

Search Engine Optimization meta tags

To learn how to optimize your site for SEO see, Search Engine Optimization (SEO) Starter Guide.

Google recommends using the description meta tag to tell search engines what your page is about. For each generated page, Docsy will set the content of the meta description by using the first of the following that is defined:

• The page description [frontmatter field]({{< ref "content#page-frontmatter" >}})
• For non-index pages, the page summary, as computed by Hugo
• The site description taken from the site params

For the template code used to perform this computation, see layouts/partials/page-description.html.

Add more meta tags as needed to your project's copy of the head-end.html partial. For details, see [Customizing templates]({{< ref "lookandfeel#customizing-templates"

}}).