Every ticket and incident has a (required) status.
Though INCIDENTS ships with some default statuses, you can rename existing statuses and add your own statuses, in order to customize INCIDENTS to fit your organization's processes.
For example, you may create a In Review status, if you need a manager to review each incident before it gets closed.
Visit Admin > Statuses to rename/add statuses.
Only admins will see the Admin dropdown in the top navigation bar, and only admins can rename/add statuses.
By default, your status options are:
- Open
- In Progress
- Closed
The default statuses are highlighted in tables in the web UI; custom statuses are not.
Deleting a status is not supported, as deleting a status would delete all incidents and tickets that have that status.
Instead, you could rename a status to add [don't use] or [disabled] at the end of the status's name.