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Hi,
Here is a first draft for a responder used to create an issue in the Redmine ticketing system from a case. It will use the case title as the issue subject and the case description as the issue body. It will also use the case severity as the issue priority with the following mapping:
To set it up in Cortex, you will need:
This is a minimal product (I am able to create an issue with the few parameters sent to Redmine) but here is a list on what I would keep on working to improve the responder: