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Even when the option "Check this to disallow merging alerts into closed cases" is checked, it is still possible to merge alerts in closed cases using the "Merge Into Case" button.
Steps to Reproduce
Get a new alert
Merge the alert in a closed case using the "Merge Into Case" button
Possible Solutions
Ensure the "Merge Into Case" button searches on opened cases (rather than all cases) when the "Check this to disallow merging alerts into closed cases" is checked.
The text was updated successfully, but these errors were encountered:
This configuration option has in fact been create to disallow merging alerts in closed cases from the case similarity view in alert preview, but we should also use it in all the locations related to alert merge into cases.
Request Type
Bug
Work Environment
Problem Description
Even when the option "Check this to disallow merging alerts into closed cases" is checked, it is still possible to merge alerts in closed cases using the "Merge Into Case" button.
Steps to Reproduce
Possible Solutions
Ensure the "Merge Into Case" button searches on opened cases (rather than all cases) when the "Check this to disallow merging alerts into closed cases" is checked.
The text was updated successfully, but these errors were encountered: