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As there is no easy way to trigger from within a case some external action, I use custom-fields and react via Webhook on their action.
So I have a field "action", the uses clicks on an action and in background I proceed the action and change the custom-field status back to the initial value.
Unfortunately this "change-back" does not contain a refresh of the custom field in the screen, so the user needs to reload the case.
Meanwhile the Live-feed shows the correct change. Unfortunately even if I click on the case withinin the live-feed the open case is not updated.
Possible Solutions
As soon as a custom-case field is changed and the case is open on the screen, reload the value.
This is also important in a multi-user scenario: Person A has the case open on the screen, Person B changes something, so person A is still assuming the value hasn't changed.
The text was updated successfully, but these errors were encountered:
Request Type
Feature Request
Work Environment
Problem Description
As there is no easy way to trigger from within a case some external action, I use custom-fields and react via Webhook on their action.
So I have a field "action", the uses clicks on an action and in background I proceed the action and change the custom-field status back to the initial value.
Unfortunately this "change-back" does not contain a refresh of the custom field in the screen, so the user needs to reload the case.
Meanwhile the Live-feed shows the correct change. Unfortunately even if I click on the case withinin the live-feed the open case is not updated.
Possible Solutions
As soon as a custom-case field is changed and the case is open on the screen, reload the value.
This is also important in a multi-user scenario: Person A has the case open on the screen, Person B changes something, so person A is still assuming the value hasn't changed.
The text was updated successfully, but these errors were encountered: