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I would like to use custom fields within alerts (and populate them when the alert is created) via the API.
Is it possible? I can assign custom fields to case templates but how to populate them from the alert?
I'm a bit confused... Tx!
Solution and tasks
Update the data model to add the customFields attribute to Alert doc type
Add the data migration code
Update the Alert preview dialog to display the custom fields
Update the case creation for alert to copy the custom fields into the case (c/o @To-om)
The text was updated successfully, but these errors were encountered:
Request Type
Feature Request
Work Environment
Problem Description
I would like to use custom fields within alerts (and populate them when the alert is created) via the API.
Is it possible? I can assign custom fields to case templates but how to populate them from the alert?
I'm a bit confused... Tx!
Solution and tasks
customFields
attribute toAlert
doc typeThe text was updated successfully, but these errors were encountered: